Shipping Policy
We are committed to delivering your animal care products safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing time may vary during peak seasons or due to high order volume.
Shipping Time
Estimated delivery timelines:
- Local deliveries: 2–5 business days
- Other locations: 5–10 business days
Delivery times may vary depending on location, courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order size.
- Free shipping may be available on selected orders or promotional offers.
Order Tracking
Once your order is shipped, tracking details will be shared through email or message, if available.
Delayed Deliveries
While we aim to deliver all orders on time, delays may occasionally occur due to:
- Courier service issues
- Weather conditions
- Remote delivery locations
- Public holidays or natural disruptions
We appreciate your patience and understanding in such situations.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
- Delivery delays may occur
- Additional shipping charges may apply
- Orders returned due to incorrect address may require re-shipping charges
Damaged Packages
If your package arrives damaged:
- Please contact customer support within 48 hours of delivery
- Share photos of the package and products for verification
Contact Support
For shipping-related questions or assistance, contact:
Email: mahadairysol@gmail.com